Live in the West Region? Submit Payments to TriWest by April 30 To Avoid Disenrollment – Plus, Referral Approval Waiver Extended to April 30.

IMPORTANT: Do you currently live in the West Region? Or, do you live in one of the six states (Arkansas, Illinois, Louisiana, Oklahoma, Texas, Wisconsin) that moved to the West Region on Jan. 1 as part of TRICARE’s new regional contracts?

Do you pay for your TRICARE coverage using a bank electronic funds transfer, credit card, or debit card?

If so, and you haven’t done so already, you must securely provide your recurring payment information to the West Region contractor, TriWest Healthcare Alliance. You have until Wednesday, April 30 to submit your payment.

If you don’t act, you’ll be disenrolled, retroactive to your paid-through date.

• If you have TRICARE Prime, you should also know that DHA has extended the West Region referral approval waiver through April 30.
• This means TRICARE-authorized specialty care providers don’t need to wait for TriWest to approve referrals issued by your primary care manager before providing outpatient care.

Submit payments

• If you don’t make a payment to TriWest by April 30, you’ll be disenrolled from your TRICARE health plan.
• If you haven’t made any payments for coverage this year, your disenrollment will date back to Jan. 1.

This means you’ll be responsible for paying the full cost of any healthcare services you or your family have received this year.

Have you already made payments to TriWest? Or do you automatically pay for your coverage by military pay system allotment? You should check your payment method before April 30 to confirm that your payments:

• Have successfully been taken from your account
• Are the correct amount
• If you notice any issues with your payment amount or payment method, call TriWest customer service at 888-TRIWEST (874-9378).

You don’t need to take any action if you:

• Have TRICARE For Life, the US Family Health Plan, or a TRICARE health plan overseas. The new contracts don’t affect you.
• Live in a state that’s staying in the East Region. You don’t need to do anything, because Humana Military has kept your current payment information on file. If you live in the East Region and have questions for Humana Military, you can call them at 800-444-5445.
• Don’t pay enrollment fees or premiums for your TRICARE coverage. Examples include active duty service members and their family members.

*For more from DHA, visit their MM Expert Author Page.